Privacy Policy

Workvivo Ltd. (“Workvivo”, “we”, “us”) operates an AI voice sales platform used by businesses to place and receive calls, transcribe conversations, and automate CRM workflows. We take privacy seriously and only process personal data that is necessary to deliver, secure, and improve the service.

This policy applies to our marketing website, authenticated dashboard, APIs, and any voice interactions handled by our AI agents on behalf of a customer.

Account data: name, email address, hashed password, billing address, and preferred currency.

Order and billing data: selected credit pack, promo codes used, payment method chosen (bank transfer today; card/PayPal/Stripe on request), and invoice history.

Usage data: pages visited, feature interactions, dashboard events, and diagnostic logs.

Voice and call data: when you or your customer uses our AI voice services, we process call audio, transcripts, sentiment signals, and metadata (numbers, timestamps, duration) required to deliver the requested feature.

Cookies: see our Cookie Policy.

• Provide and secure the Workvivo service, including AI voice agents, transcription, analytics, and CRM automation.
• Authenticate users, fulfil orders, and issue invoices.
• Monitor performance, detect abuse, and prevent fraud.
• Communicate operational updates, billing notices, and, with your consent, product updates.
• Improve model quality and product experience using aggregated or de-identified signals.

We rely on the following legal bases: performance of a contract (delivering the service), legitimate interests (security, product improvement), consent (optional analytics and marketing), and legal obligation (tax, accounting, responding to lawful requests).

We share personal data only with vetted subprocessors that support our infrastructure — cloud hosting, telephony, speech recognition, email delivery, error monitoring, and analytics. All subprocessors are bound by written data-protection terms.

We never sell personal data and do not share call content with third parties for advertising.

Account and billing records are retained for the duration of your relationship with Workvivo and for the period required by applicable tax and accounting law. Call recordings and transcripts follow the retention window you configure in the dashboard (default 90 days). You can request earlier deletion at any time.

Workvivo operates globally. Where personal data is transferred outside your region, we rely on Standard Contractual Clauses, adequacy decisions, or equivalent safeguards.

Depending on your jurisdiction, you have the right to access, rectify, delete, restrict, or port your personal data, and to object to certain processing. Submit requests to [email protected]; we respond within 30 days.

We use TLS in transit, encryption at rest, least-privilege access controls, MFA for administrators, and continuous monitoring. Security incidents are handled by our incident-response team and reported per applicable law.

We update this policy from time to time. Material changes will be announced in-app or by email. Questions: [email protected].