Call Transcription
Every word, every speaker, every timestamp
Convert every conversation into accurate, speaker-labeled text with timestamps. Searchable across your entire call history.
- 99%+ accuracy in 30+ languages
- Speaker labels and precise timestamps
- Full-text search across every call
- PII redaction and compliance-safe storage
Why businesses need this
The cost of doing it manually
Every day without call transcription is revenue quietly leaking out of the pipeline.
Manual, expensive, incomplete
- Reps and managers can't remember what was said on calls
- Coaching relies on random spot checks, not evidence
- Compliance reviews eat hours of manual listening
- Notes are inconsistent, incomplete or missing entirely
Automated, instant, complete
- Every word captured, timestamped and searchable
- Coaching moments surfaced from real conversations
- Compliance audits become a text search away
- Perfect, structured notes on every call — automatically
How it works
Launch in an afternoon
Four steps from zero to your first AI-powered conversation.
Record or upload
Use Workvivo's calling or upload existing audio.
Process
Transcript generated within seconds of the call ending.
Search & share
Query the transcript library or embed in your app.
Analyze downstream
Feed clean transcripts into summaries and analytics.
Features
Everything you need in one service
Enterprise-grade capabilities, packaged as pay-per-use credits.
99%+ accuracy
State-of-the-art speech-to-text tuned for sales, support and healthcare vocabularies.
Speaker diarization
Automatically labels who said what — up to 8 speakers per call, even on noisy lines.
Full-text search
Search every word across your entire call history in milliseconds — filter by rep, deal or date.
PII redaction
Credit cards, SSNs and personal data automatically detected and redacted before storage.
30+ languages
Native support for English, Spanish, French, German, Portuguese, Polish, Japanese, Arabic and more.
Sub-second delivery
Transcripts land in your dashboard, webhook or storage bucket within seconds of hangup.
Results
Measurable outcomes from day one
Numbers customers report within their first 30 days with Call Transcription.
Use cases
Built for every industry
How teams across sectors put Call Transcription to work.
SaaS
Qualify inbound trials and re-engage churned users automatically.
Real Estate
Follow up with every property lead within seconds, 24/7.
Healthcare
Book appointments and handle reminders without staffing pressure.
Financial Services
Pre-qualify borrowers and route hot leads to licensed agents.
E-commerce
Recover abandoned carts and handle order questions live.
Customer Support
Triage tickets, resolve tier-1 issues and escalate the rest.
Credits & pricing
Simple, pay-per-use pricing
One credit = $0.10. Buy once, spend on any service.
- Speaker-labeled transcript
- Word-level timestamps
- PII detection & redaction
- Full-text search index
- Export to TXT, JSON, VTT, SRT
FAQ
Call Transcription — questions answered
Everything you need to know about credits, deployment and the platform.
Ship an AI sales team this afternoon
Buy credits and go live. No plans, no trials, no lock-in — pay only for what you use.